VoIP & Business Phones
Business phones that work wherever your team does.
A fully managed cloud phone system for businesses across Ohio and beyond: desk phones, mobile and desktop apps, and smart call routing, set up, supported and monitored by the same team that runs your IT.
Sound familiar?
Signs your phone system is holding you back
“Our phone system lives in a closet.”
“Calls get lost when someone’s out.”
“We can’t take calls when we work from home.”
“Nobody knows how to change the auto attendant.”
Features
Everything a modern phone system should do
One cloud platform for calls, voicemail, video and messaging, with nothing in the closet to fail.
Cloud-hosted platform
Hosted, monitored and maintained for you, with no phone server on site to replace.
Calls on any device
Your extension follows you to the desk phone, the laptop and the mobile app, with hot desking for shared spaces.
Smart call routing
Auto attendants, call queues and ring groups, built with a call flow designer around how your team works.
Voicemail transcription & recording
Voicemails arrive as text in your inbox, and calls can be recorded for training and quality.
Video, chat & text
Video conferencing, live chat and business SMS and MMS from the same system.
Reporting & supervision
Call and chat reports, plus listen-in, whisper and barge so managers can coach in the moment.
Number porting
E911 configured
Integrations with business platforms
Remote and hybrid teams
“Very glad we switched to TKG’s VoIP services. The setup was seamless, and the advanced features have changed the way we communicate. Their support team is always responsive and helpful.”
Eric Ricketts, Director of Plant Operations, Mid’s Homestyle Pasta Sauce
How it works
From your old system to a better one, without missing a call
We handle the move end to end and stay on as your support team.
01
Plan
We review your lines, numbers, call flows and devices, and design routing around how your team really answers calls.
02
Set up & port
We create the SIP trunk, port your current numbers and set up extensions, voicemail, auto attendants and E911.
03
Train
Your team learns the desk phones, apps and features they’ll use, so the switch feels easy on day one.
04
Support
We manage phone warranties, handle changes and provide technical support whenever an issue comes up.
Why TKG Edge
Phones and IT from one team
Call quality depends on your network, your internet and your devices. When one team runs all of it, problems get fixed instead of passed between vendors.
01
One call for everything
Phones, network, internet and computers supported by the same team.
02
Networks tuned for voice
We configure your firewall and network so calls stay clear.
03
Changes without the wait
New hires, call routing and holiday hours updated by ticket.
04
Security built in
Admin access, user accounts and E911 managed to the same standards as the rest of your IT.
FAQs
Common questions about VoIP
Can we keep our phone numbers?
Yes. We port your existing numbers to the new system and schedule the cutover so customers keep reaching you.
What happens if our internet goes down?
Calls can be routed to mobile apps or another number, so customers still reach your team while the connection is restored.
Do we need new phones?
Not always. We’ll check whether your current desk phones are compatible, and recommend standard models if they aren’t.
Does it work for remote and hybrid staff?
Yes. The mobile and desktop apps work anywhere with an internet connection, using the same extension as the desk phone.
Start the partnership
Is your phone system ready for how you work now?
Tell us about your lines, locations and how your team takes calls. We’ll recommend the right setup and handle the move.