Managed IT
Your IT department—without the hiring.
TKG becomes your IT department: support, security and strategy for a flat monthly fee per user. Your people call one place, we own the problem end to end, and we handle the routine work before it turns into an outage.
Sound familiar?
If you’re hearing these, it’s time.
“Things break and nobody answers the phone.”
“Our IT guy quit—now the office manager handles it.”
“We don’t even know what equipment we have.”
“Our insurer is asking questions we can’t answer.”
What’s included
Everything it takes to keep the business running
A standardized platform—the same proven tools and processes for every client—so support is fast, consistent and predictable.
Helpdesk & user support
One place to call. Remote and onsite support, tracked tickets and defined response times—nothing gets lost.
Monitoring & patching
Every device and server watched around the clock. Windows and third-party updates applied on a managed monthly cycle.
Endpoint protection
Managed antivirus and endpoint detection and response on every machine—and we see the alerts, not just the user.
Microsoft 365 administration
Licensing, mailboxes, Teams, SharePoint and OneDrive managed for you, plus new-hire setup and offboarding.
Network & firewall support
Firewalls, switches, wireless and internet connections supported and documented, with vendor coordination handled.
Documentation & inventory
A living record of every user, device, credential and network component—so nothing depends on one person’s memory.
Service levels
Start where you are. Grow from stability to strategy.
Three standardized levels. Each one builds on the last, so moving up never means starting over.
Stabilize & support
Core
Managed IT Support Platform
Reliable IT support and proactive management to keep your business running smoothly and securely.
✓ Helpdesk & user support, remote and onsite
✓ Endpoint & server management
✓ Cybersecurity protection
✓ Microsoft 365 administration
✓ Network & infrastructure support
✓ Monitoring & maintenance
✓ Documentation & asset management
Outcome: Stability and reliability: a stable environment with responsive support and someone clearly responsible.
★ Most popular
Protect & reduce risk
Secure
Managed Security & Recovery Platform
Everything in Core, plus advanced security, threat monitoring and backup for operational resilience.
✓ Advanced email security
✓ 24/7 security operations monitoring
✓ Identity & access security
✓ Security awareness & training
✓ Managed backup & recovery
✓ Firewall & network security review
✓ Security reporting & visibility
Outcome: Security and resilience: a lower-risk environment, and answers for your insurer, auditor and client questionnaires.
Lead & plan
Strategic
Strategic IT, Compliance & Governance Platform
Everything in Secure, plus executive-level IT leadership, compliance and planning aligned to your goals.
✓ Quarterly business reviews (QBRs)
✓ Technology roadmap planning
✓ Compliance management (HIPAA, PCI)
✓ Penetration testing
✓ Disaster recovery planning
✓ Executive reporting
✓ Strategic IT leadership (vCIO)
Outcome: Strategy and growth: technology stops being a series of surprises and becomes a planned business function.
What’s included
Compare every service, level by level
Each level includes everything in the one before it.
| Service | StabilizeCore | ProtectSecure | LeadStrategic |
|---|---|---|---|
| Included in every level | |||
| Helpdesk & user supportBusiness-hours support, remote and onsite, with SLA response times | ✓ | ✓ | ✓ |
| Endpoint & server managementMonitoring, patching and performance management | ✓ | ✓ | ✓ |
| Cybersecurity protectionEndpoint protection, malware defense and spam filtering | ✓ | ✓ | ✓ |
| Microsoft 365 administrationUser management, licensing and support | ✓ | ✓ | ✓ |
| Network & infrastructure supportFirewall monitoring, VPN and wireless support | ✓ | ✓ | ✓ |
| Monitoring & maintenanceProactive monitoring, alerts and maintenance | ✓ | ✓ | ✓ |
| Documentation & asset managementIT documentation, inventory and vendor management | ✓ | ✓ | ✓ |
| Added in Secure | |||
| Advanced email securityPhishing and impersonation protection, malicious link and attachment protection | – | ✓ | ✓ |
| 24/7 security operations monitoringSOC monitoring, threat detection and escalation | – | ✓ | ✓ |
| Identity & access securityMFA, conditional access and identity protection | – | ✓ | ✓ |
| Security awareness & trainingOngoing training and phishing simulations | – | ✓ | ✓ |
| Managed backup & recoveryBackup monitoring, verification and recovery support | – | ✓ | ✓ |
| Firewall & network security reviewPolicy review, security hardening and optimization | – | ✓ | ✓ |
| Security reporting & visibilitySecurity, backup and risk reporting | – | ✓ | ✓ |
| Added in Strategic | |||
| Quarterly business reviews (QBRs)Technology, security and operational reviews | – | – | ✓ |
| Technology roadmap planning12-month roadmap and lifecycle planning | – | – | ✓ |
| Compliance managementHIPAA/PCI support, policy management, evidence collection and tracking | – | – | ✓ |
| Penetration testingVulnerability assessments and remediation guidance | – | – | ✓ |
| Disaster recovery planningDR planning, testing coordination and governance | – | – | ✓ |
| Executive reportingKPI reporting, dashboards and strategic insights | – | – | ✓ |
| Strategic IT leadershipvCIO guidance, budgeting and vendor management | – | – | ✓ |
How it works
A structured start, then steady, measurable service
Every engagement follows the same standardized delivery model.
01
Discovery
We learn your users, devices, servers, security needs and compliance requirements, then recommend the right level.
02
Onboarding
Monitoring, protection and documentation deployed—typically one to two weeks for Core and four to eight for Strategic.
03
Steady state
Helpdesk, monitoring, patching and security run every day, separated from project work so response times stay fast.
04
Review & improve
Monthly operational checks and quarterly reviews keep standards, risk and your roadmap current.
Who we serve
Built for growing organizations with 10 to 500 people
Especially where downtime, data and compliance carry real business risk.
Manufacturing
Healthcare
Professional services
Distribution
Financial services
Nonprofits
Start the partnership
Let’s talk about your technology
Whether you need a full technology partner or one stubborn problem solved, start with a conversation and a clear-eyed assessment.